The Keno Right Direction Conference - Cairns - 19-21/7/22

The Keno Right Direction Conference - Cairns - 19-21/7/22
This year’s Keno Right Direction Conference is heading back to sunny Cairns! We have shortlisted important and relevant topics and are curating a program which is designed to invigorate and challenge your thinking.


The Right Direction conference is designed specifically to offer industry professionals the opportunity to network with peers and enhance, maintain, and share knowledge with expert advisors in their field.

The program has been curated to ensure every attendee leaves having learnt something to implement in their business, and applicable to both professional and personal advancement.  

Event Program

Tuesday, 19 July
From 6.00pm Keno Welcome Cocktail Party: Brothers Leagues Club

Wednesday, 20 July
9.00am – 4.00pm Conference – Day 1: Cairns Performance Arts Centre (CPAC)
6.30pm – 10.30pm Hostplus Right Direction Conference Dinner: Tanks Art Centre

Thursday, 21 July
9.00am – 1.00pm Conference – Day 2: Cairns Performance Arts Centre (CPAC)

Download the full program here


SIMON KUESTENMACHER | What Workers Want: Re-imagining your Employee Value Proposition 

The balance of power has shifted and is sitting firmly with employees. Unemployment is low and vacancies are high. And employers need to step up their game if they want to attract and retain top talent, which will be critical for growth. 

Simon will unpack what workers want from their organisations and how these expectations differ by men and women, generations, seniority, and a whole lot more.

Our speaker is also a columnist for The Australian newspaper and The New Daily; and he is also a media commentator on demographic and data matters and, along with Bernard Salt, co-founded The Demographics Group.

Check out Simon's full bio here


Elizabeth will share her expert knowledge on how to improve board effectiveness and provide tips on how, as a General Manager or fellow board director, you can deal with a problematic board member, deal with disputes, improve board culture and maintain the separation between governance and management.

As founder of Board Matters, Elizabeth has provided corporate legal and governance assistance and advice, with a real-life ‘practicing director’ perspective, to a large range of companies, organisations, and industries for well over 25 years. This has included listed, private, public sector and not-for-profit boards.

Check out Elizabeth's full bio here

STEPHEN SCHEELER | MILLENNIALS ATE MY COMPANY! | A Facebook insider’s view of how to lead a millennial workforce

Millennials. Gen Z. Digital Natives. Whatever you call them, there is no doubt the rise of digital-first workers poses challenges and opportunities that leave many “traditional” business leaders struggling to adapt.

Arguably, Facebook is the world’s first millennial super-company, led by a millennial founder and CEO (Mark Zuckerberg), run by a jungle gym of brilliant millennial wunderkinds, and serving billions of digital customers everyday over Facebook, Instagram, WhatsApp, and Messenger.

Former Facebook CEO for Australia and New Zealand, Stephen Scheeler, was the oldest senior leader in the history of Facebook and has unparalleled real-world experience of leading the most millennial company on earth.

In this uniquely insightful keynote, Stephen demystifies the millennial phenomenon and shares his personal lessons in cross-generational leadership:
  • What does it take to successfully lead a millennial workforce - especially if you are not a millennial yourself?
  • How can leaders learn to adapt their leadership style to tap into the enthusiasm, curiosity, and ambition of millennials?
  • What are the “bad habits” of old-school leaders which, if not avoided, will lead to ineffectual teams, dysfunctional culture, and corporate failure?

Check out Stephen’s full bio here  

HOLLY RANSOM | THE LEADING EDGE | Methods for thriving in uncertainty

Leadership is no longer about individual strength, but group strength. What does leadership look like today when we’re facing complexity and challenges in every direction? Activate a distributed leadership model with the methods to help people operate out of their comfort zone, model inclusive culture, and sharpen their critical curiosity for the unknown.

Key takeaways:
  • Energy over time: As we build our stamina for change, managing energy rather than time becomes crucial.
  • Leading at the cutting edge: Getting comfortable being uncomfortable and starting before you’re ready with the “yes, and” improvisation method.
  • Critical curiosity: When opinions are currency and fake news is everywhere, how can we train ourselves to do the work required to hold an opinion?
  • Design for inclusion: Moving from polarisation to progress.

Check out Holly’s full bio here

TERRY O’HALLORAN, MBA | INDUSTRY INSIGHTS | Gaming Data & Trends Uncovered

Terry will share his insights on the current data and trends around technology, gaming room design and fads that will shape your venue. 
Key takeaways:
  • Lessons we have learned over the last 2 years
  • RTP and other gaming data points
  • External forces and headwinds
  • Evolution of jackpots by region
  • Emerging technologies update
  • What hotels are doing well

Check out Terry’s full bio here  


Corina will take a detailed look at the options available to clubs in terms of employing overseas workers to fill staff vacancies.  Corina will detail the visa options, costs associated for clubs and likely timeframes to get these workers in place.

Corina, Special Council, Mullins, is an expert in Australian immigration law, and she has an exceptional record in assisting clients across a full range of Australian visa matters, with a particular focus in assisting businesses secure visas for their workers.

Check out Corina’s full bio here

PANEL | Growth Through Amalgamations

Given the ever-changing landscape and challenges faced by clubs, more and more are being approached regarding amalgamations.  Hear from our expert panel who have been a part of this process firsthand, as they share with us how they navigated the process.

We are delighted to announce the following panellists:
  • Vjorn Bradow, General Manager, Kedron-Wavell
  • John McCallum OAM, Executive Manager, Brother Leagues Club Cairns
  • Kelvin Patch, Chief Executive Officer, CSC Group


Full Conference Package
Standard rate | $625 per person | registrations close Friday 8 July


  • Tuesday, 19 July – The Keno Welcome Cocktail Party at the newly renovated Brothers Leagues Club including, beverages, canapes and transfers from Crystalbrook Bailey
  • One and a half days of educational sessions with nationally recognised guest speakers at the Awards winning venue CPAC
  • Wednesday, 20 July– Hostplus Right Direction Dinner including a three-course dinner curated by award winning restaurant Ochre, four-hour beverage package, entertainment and transfers from Crystalbrook Bailey
Note: Flights, accommodation, and transfers are not included in the ticket price.

Additional Tickets for Partners
Keno Welcome Cocktail Party: $75 per person
Hostplus Right Direction Conference Dinner: $165 per person


Modern, innovative and with an appreciation for the arts, Crystalbrook Bailey celebrates originality, individuality and 5-star luxury!  Better still, just a short 5-minute walk to our conference venue CPAC.

Delegates can use this code, THECROWD, on the Crystalbrook website and can get 10-20% discounts off all 3 Crystalbrook hotels in Cairns: Bailey, Flynn or Riley.

Book now to avoid disappointment – limited rooms available!

Proudly Sponsor by


To ensure that CQ’s events are the safest they can be for you and others, you must not attend an in-person event if you: 
  • have been diagnosed with COVID-19 in the previous 7 days; 
  • been in close contact with an active COVID-19 case in the previous 7 days; 
  • been to a major outbreak venue or super-spreader event reported in Queensland; or 
  • had a fever, cough, sore throat, headache, distorted sense of taste, shortness of breath, chills, vomiting or any cold/flu like symptoms in the last 72 hours. 
Order Confirmation:
If you do not receive an ORDER CONFIRMATION, you have not completed your booking. Please return to your shopping cart and SUBMIT ORDER. If you see NO PROGRAM ITEMS HAVE BEEN SELECTED please return to the event and ADD the number of tickets required. Continue to SHOPPING CART and SUBMIT ORDER.

Clubs Queensland booking information:
Bookings are essential for all events to avoid disappointment. All booking must be paid in full prior to the event.

Registration Cancellation Policy Events and Training: 
You must inform the Clubs Queensland in writing if you wish to cancel part or full registration at least seven (7) full working days prior to the Event/Training Course date to receive a full refund.  Refunds will not be given if you cancel your registration within seven (7) full working days of the commencement of the Event/Training Course.
7/19/2022 - 7/21/2022



Tuesday, 19 July 2022

Tues 19 July: Welcome Cocktail Party inc transfers from hotel; Wed 20 July: Full day conference and three-course dinner inc beverages and transfers from hotel; Thurs 21 July: Half day conference ending with lunch.
7/19/2022 5:30 PM - 7/21/2022 1:00 PM
5:30 PM

I would like to purchase additional ticket/s for a guest/s to the Welcome Cocktail Party.
6:00 PM - 8:30 PM
6:00 PM

Wednesday, 20 July 2022

I would like to purchase additional ticket/s for a guest/guests to the Dinner.
6:30 PM - 10:30 PM
6:30 PM

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New users can find more information about our online bookings and payments on our registration hints and tips page.