2.2 Customer liaison role
Gambling providers are to nominate a person to perform the customer liaison role and who is trained to:
- provide appropriate information to assist customers with gambling-related problems;
- support staff in providing assistance to those customers; and
- provide assistance to staff with gambling-related problems.
(page 8, Queensland Responsible Gambling Code of Practice - download here).
Note: Clubs Queensland Exclusions course conducted in previous years satisfies the training requirements for a Customer Liaison Officer. 
Topics covered in this half day course include:
- Interaction with the Community
- Self Exclusion Provisions
- Venue Initiated Exclusions
- Appeals Procedures
- Active Monitoring
- Register of Venue Exclusions
- Reporting Procedures to Queensland Office of Liquor and Gaming Regulation
- Help and Support Information for Customers
Price: $80pp Clubs Queensland members, ($110pp non-members)
Contact Clubs Qld's Training Liaison today to discuss group discounts for your club.
Course Inclusions: Half day training, catering, participants manual and Statement of Attendance
Visit our Events Calendar to see dates and locations of upcoming CLO courses. To book into one of the scheduled courses please download the Training Registration Form, complete and return to Clubs Qld.
For more information contact Clubs Queensland Training on (07) 3252 0770 or email training@clubsqld.com.au.
Cancellation Policy: Written notification of cancellation must be received no less than five (5) working days prior to the course commencement date. At this time the registration and monies paid will be transferred to another date, subject to availability. After five (5) working days an administration fee will be applied. Course proceeding is subject to minimum numbers.